Yes, you can, within 7 days of receiving an item ordered from the Leyou Gift & Living online store. If you opt to return via post, tracking number or item must reach our team within 7 days. Any late submission of items or tracking number will not be entertained. You are not allowed to refund or return after the ordered posted and in transit from Leyou Gift & Living online store. YOU MAY RETURN FOR EXCHANGE : All item(s) must be returned to us undamaged, unsoiled, unwashed, unaltered, and unworn. All item(s) must be returned in the original selling condition and include the original product packaging, price tags, and labels. Items that are damaged or marked is acceptable for return and exchange. New item in good condition or other item with same purchased value will be returned to the customer. Maximum ONE return & exchange process for ONE Order ID/Receipt. In the case where the item is Out of Stock or defective, customer will be entitled for a full refund. Maximum one-time Return & Exchange per Order ID/receipt is allowed. YOU MAY NOT RETURN FOR EXCHANGE : All the Soft Toys are not returnable. Packaging are not returnable. Sale items and purchases made with discount coupon are not returnable, exchangeable & refundable. Damaged, soiled, washed, altered, and worn item(s) are not returnable by any chance. Due to lighting effects, monitor’s brightness, contrast setting, etc., there could be some slight differences in the color tone of the pictures and the actual item. Please note that any order purchased from Personal Shopper or preloved item is not under Leyou’s responsibility. 2. Leyou delivery charge. ONLINE: (www.leyougiftlivingstore.boutir.com) Please note that courier charges for your return package will NOT be covered by Leyou Please obtain a delivery receipt from courier company of your choice or record your tracking number to trace your return package if it reaches our warehouse. Leyou will not be liable for any loss or damage of your return package and/or product (s) handled by courier company of your choice. Please note that in person returns to our warehouse are NOT accepted. Shipping costs are borne by the customer and we are not liable until item reaches our Store. 3. Cancellation by Customer: Non-Faulty Product ONLINE: (www.leyougiftlivingstore.boutir.com) If you wish to cancel your order, please contact our CRM Team. No cancellation fees shall be applicable. Once order has been placed, it can't be cancelled. It will be immediately processed by Leyou team, hence, changes are not possible. Once the order has been made dispatched, it may not be cancelled and the item must be returned to the company according to the guidelines provided by CRM Team. If you wish to cancel your order, please contact our team. No cancellation fees shall be applicable. Once the order has been made dispatched it may not be cancelled and the item must be returned to the company according to the guidelines provided by Leyou team. 4. Cancellation by Customer: Faulty Product ONLINE: (www.leyougiftlivingstore.boutir.com) All product descriptions, information and materials posted on the website are provided 'as is' and without warranties express, implied or otherwise howsoever arising. Product image as seen on the website may slightly differ from the actual product that you receive. Due to lighting effects, monitor’s brightness, contrast setting, etc., there could be some slight differences in the colour tone of the pictures and the actual item. If the item you received is faulty, please contact our CRM Team. Upon receiving the product, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as possible. In the event the product returned is not faulty, we may at our discretion decide not to repair, replace or refund you for the product and/or we may require you to pay all reasonable delivery costs and servicing costs at our current standard fees. 5. Defective / Faulty Items This is mightily embarrassing, and we will have them all covered. We are very sorry and will make it up to you in any possible ways! Please drop us an email with the following details: Order ID (#XXXXXX) The matter of the issue (defective/faulty) Pictures or videos, whichever applicable Opt for Full Refund / Exchange with same value item (s). Please provide your banking details to ease the refund processes. 6. Refund Customer will be entitled for a full refund in the event of: The customer received a parcel with a missing item(s), faulty item(s). Item (s) ordered is out of stock. Item (s) requested to be exchanged is Out of Stock. Please note that the refund process will take a maximum of 14 working days. 7. Product Guarantee We heard you and always prioritized our customers. All regular price items are now provided with a unique product guarantee. Product(s) is promised to be delivered on time from the processing date (max 10 working days). However, this treatment is not applicable during peak season and big sale campaign. Product(s) is promised guarantee to be in the perfect condition as advertised. We are very concern about every cent spent. If you experienced delay in delivery, please contact our CRM Team and you can opt for apology store credit for your next purchase.